Long Term Care Ombudsman Program

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PO Box 610
Urbanna, VA 23175

Telephone Numbers and Contact Information
(804) 758-2386 BUSINESS
(804) 758-5773 Fax
lwalker@bayaging.org Email

Operating Agency: VA. Dept. for the Aging
Agency Type: State Administered
Person in charge: Anne McGee, D.Ed. Commissioner
Hours of operation: m, t, w, th, f 8:30am-4:30pm
Fees: NO CHARGE SERVICE
Area Served: Essex, Gloucester, King & Queen, King William, Lancaster, Mathews, Middlesex, Northcumberland, Richmond, WEstmoreland,

About the program:
AGENCY IS A DEPARTMENT OF STATE GOVERNMENT ENSURING THAT APPROPRIATE CARE IS RECEIVED BY ALL RESIDENTS OF LONG-TERM CARE FACILITIES OR PERSONS 60 AND OLDER WHO RECEIVE SERVICES FROM COMMUNITY BASED PUBLIC OR PRIVATE AGENCIES. **SERVICES**: PH-650.050 -PROTECTION OF ADULTS FROM NEGLECT, ABUSE AND EXPLOITATION TJ-300 -INFORMATION AND REFERRAL (SEPARATELY ORGANIZED) TJ-300 -REFERRAL KEY PERSONNEL: COMMISSIONER OF VIRGINIA DEPARTMENT OF AGING: THELMA BLAND ADDITIONAL EXPLANATORY COMMENTS- NUMBERS BEFORE COMMENTS RELATE TO ROMAN NUMERALS IDENTIFYING SECTIONS OF THE BODY OF THIS REPORT. 1. DIRECTORY INFORMATION- SERVICE HOURS- 8 A.M. TO 5 P.M., MONDAY THROUGH FRIDAY WITH PHONES ANSWERED AT NIGHT, WEEKENDS, AND HOLIDAYS BY STATE DEPART- MENT OF WELFARE PERSONNEL. 6. SERVICES PROVIDED- THE SERVICES OF THIS UNIT ARE TO ENSURE THAT APPROPRIATE CARE IS RECEIVED BY PERSONS WHO ARE RESIDENTS OF LONG-TERM CARE FACILITIES OR PERSONS 60 AND OLDER WHO RECEIVE SERVICES FROM COMMUNITY-BASED PUBLIC OR PRIVATE AGENCIES. THE OMBUDSMAN WILL SEEK TO FACILITATE RESOLUTION OF ANY PROBLEMS WHICH HINDER THE DELIVERY OF THIS CARE AT THE LEVEL OF INTERVENTION NECESSARY. THIS MAY INVOLVE INTERACTION WITH ONE OR MORE AGENCIES (PUBLIC, PRIVATE, FEDERAL, STATE, OR LOCAL), FACILITIES (PUBLIC, PRIVATE OR NON PROFIT), OR INDIVIDUALS. 8. AGENCY CHARACTERISTICS- AFFILIATIONS- ADMINISTRATION ON AGING